Francisco Perez

Built and led the entire IT department from the ground up for a 100+ user, multi-site manufacturing organization. Owned all technology decisions, infrastructure, ERP administration, vendor relationships, and IT strategy for two decades — maintaining 99%+ system uptime throughout.

• Managed full IT infrastructure across multiple sites: Windows Server (2003–2016), VMware/Hyper-V virtualization, Microsoft 365, Azure AD, VPN, and telecom — supporting 100+ users and 150–200 devices.
• Administered Exactus/Softland ERP across finance, inventory, procurement, and operations — coordinating updates, user access, integrations, and custom reporting.
• Designed and implemented disaster recovery strategy using Veeam Backup with Full, Differential, and Transaction Log backups every 30 minutes — defined RTO/RPO targets with Point-in-Time recovery.
• Executed Windows Server in-place upgrades across generations: 2003 → 2008 → 2008 R2 → 2012 → 2016 — maintaining production continuity with documented rollback strategies.
• Deployed and managed Symantec Endpoint Protection enterprise-wide: server installation, agent deployment, incident database, and recovery of compromised endpoints.
• Managed IT budget under $50,000 annually — vendor contracts, SLA agreements, hardware/software procurement, and cost optimization across all locations.
• Led Microsoft 365 cloud migration, server virtualization, and infrastructure modernization — all executed without external consultants.

Independent field technician maintaining hands-on infrastructure currency across enterprise client environments in the Tampa Bay area while pursuing IT Manager opportunities.

• Completed 130+ assignments across Server & Networking (23), Low Voltage Cabling (32), Office Equipment (24), POS (9), Cameras (4), Access & Alarms (5), and Telecom (4).
• Achieved 90/100 Provider Success Score, 98% on-time rate (zero late check-ins), and consistent 5-star buyer ratings — recognized for communication, time management, and following instructions.
• Performed Windows re-imaging and device provisioning via Intune Autopilot across multiple enterprise client environments.

• Managed Windows Server environments, Active Directory, workstation deployments, networking, and SQL Server support for a 50+ user organization.
• Administered Macola ERP and provided day-to-day production support across all departments.